INFORMACIÓN DE LA AGENCIA



AV. SANTA MARGARITA
#210
TEL: (38)911697
EMAIL:AGEN-SOTUA@HOTMAIL.COM

martes, 16 de noviembre de 2010

PROTOCOL OF CUSTOMER TELEPHONE MANNER

* Answer immediately
* Greeting
* Presentation
* Record Report
(If you leave a customer on hold)
* Inform the client why wait
* Allowing him to decide (call waiting or later)
* When you resume the call to start at the customer's name
* Ask if he offers more
* Farewell
* Repeat your name again
* Want a good day
* Let the customer hang up

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